Shipping policy

Shipping Options

Oona, LLC currently ships within the United States only. We offer two shipping options:

  • Standard Shipping - Delivery timeframes are calculated from the time of shipment
  • Express Two-Day Shipping - Delivery timeframes are calculated from the time of shipment

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free Shipping: Orders over $300 qualify for free standard shipping within the continental United States.

Processing Time

Standard Shipping Orders:

  • Orders placed Monday-Friday before 1:00pm EST will ship the next business day
  • Orders placed after 1:00pm EST will ship within 24-48 hours (next business day or the day after)
  • No weekend processing or shipping - orders placed Friday after 1:00pm EST through Sunday will begin processing Monday

Express Two-Day Shipping Orders:

  • Orders placed Monday-Friday before 1:00pm EST will ship the same day
  • Orders placed after 1:00pm EST will ship the following business day
  • No weekend processing or shipping - orders placed Friday after 1:00pm EST through Sunday will begin processing Monday

Order Confirmation & Tracking

You will receive two emails regarding your order:

  1. Order Confirmation Email - Sent immediately after your order is processed
  2. Shipping Confirmation Email - Sent once your order has shipped, including your tracking number

We ship via various carriers depending on your location and shipping method selected. Your tracking information will allow you to monitor your package's progress.

Delivery

Delivery timeframes are estimates calculated from the date of shipment and may vary based on carrier and destination. Oona, LLC is not responsible for delays caused by shipping carriers, weather conditions, natural disasters, or other circumstances beyond our control.

Please note that delivery times may be extended during peak seasons and around national holidays.

International & Special Shipping Requests

At this time, Oona, LLC only ships within the United States. If you have a special shipping request or require international shipping, please contact us at ciao@oona-collective.com and we will do our best to accommodate your needs.

P.O. Boxes & Military Addresses

We accept shipments to P.O. boxes and APO/FPO military addresses within the United States. Please ensure your address is entered correctly at checkout.

Undeliverable or Returned Packages

If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal of delivery:

  • We will contact you at the email address provided with your order
  • You will be responsible for any reshipping fees to send the package to a corrected or alternate address
  • If you do not wish to have the package reshipped, you may be eligible for a refund minus original shipping costs and any return shipping fees incurred

Please ensure your shipping address is accurate and complete at checkout. Oona, LLC is not responsible for packages sent to incorrect addresses provided by the customer.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us immediately at ciao@oona-collective.com with your order number and a description of the issue. Include photos if your package arrived damaged.

We will work with you and the carrier to resolve the issue as quickly as possible. Depending on the circumstances, we may file a claim with the carrier, send a replacement, or issue a refund.

Important: Once a package is marked as delivered by the carrier, Oona, LLC is not responsible for lost or stolen packages. We recommend having packages delivered to a secure location or requiring a signature for delivery if available.

Contact Us

For any questions regarding shipping, please contact us at: ciao@oona-collective.com

This shipping policy is subject to change at any time. Please review this page for the most current information.